Frequently Asked Questions
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Your retail order will ship in 3-5 business days (weekends and holidays are not business days). Wholesale orders ship in 10 business days. Once your order ships, you'll receive an email or text with the shipping information which will give you an idea of when to expect your order.
IS LOCAL PICKUP AVAILABLE FOR MY ORDER?
Yes, if you live in or around the Powdersville area! To waive shipping and pick up your order during studio hours, enter code LOCALPICKUP in the discount code box at checkout. You will receive an email or text when your order is ready for pickup.
WHERE IS THE FORESTRY STUDIO LOCATED?
We're located at 406 Piedmont Rd Suite 8 in Easley, SC 29642.
DO YOU OFFER FREE SHIPPING?
We do! Enter code FREEOVER75 to waive standard shipping charges (up to $20) on any retail order $75 or more. Orders using the free shipping code are shipped via USPS Ground Advantage.
ARE YOUR CANDLES SCENTED USING ONLY ESSENTIAL OILS?
We've tested with straight essential oils in candles and have found that they are just not compatible. Through our testing we have found that they have a good cold throw before you light them, but once they start to burn you will either get very little scent throw or a fuel-like smell. Not pleasant at all! By infusing the essential oils into a high-quality fragrance carrier, the scent throw is perfectly balanced bringing the beautiful aroma created in our candles.
WHAT BRAND OF ESSENTIAL OILS DO YOU USE?
Our high-quality fragrance oils come premixed with the essential oils infused into the fragrance carrier to ensure that they’ll burn well. They are not doterra or Young Living; they are specially made for soy wax.
CAN I CUSTOMIZE MY CANDLE LABEL?
Yes! We offer free customization on any regular priced candles. Sale candles and bundled candles cannot be customized. Let us know in the "Buyer Comments" at checkout what you'd like on your candle label. All customized artwork goes on the candle lid and is printed in black ink on brown kraft labels.
ARE THESE CANDLES 100% SOY?
Absolutely. Did you know that a candle can be called a "soy candle" even if it has just 1% soy wax in it? At Modern Forestry we don't blend our soy. It's 100% American-grown soy with no additives or paraffin fillers.
WHY IS MY CANDLE TURNING WEIRD COLORS?
100% soy candles have no additives to protect the candles from UV rays. These rays have a tendency to bring out the natural colors of the fragrance oils. It does not affect the scent or chemical makeup of the candle, it just makes them look a little different. If you don’t like it, we recommend keeping the candles out of the sunlight. We view discoloration as fun proof that we don’t put additives in our candles.
CAN I USE THIS CANDLE AS A "LOTION CANDLE"?
Totally! Because all Modern Forestry creations are made with 100% soy and essential oils you can use the candle and the wax melts as a lotion. As the candle or wax melts create a burn pool, you can dip your fingers into the melted soy. Don't ask us the science behind it, but soy wax never gets hot enough to burn skin - unlike paraffin wax. In our home, we use our candles as lotion, hair conditioner for split ends (just a little), and beard balm. *NOTE: There are scents that are not lotion safe because they include skin irritants such as cinnamon. This is noted in the listing of each non-lotion safe scent.
WHAT IS THE WICK MADE OF?
All Modern Forestry wicks are made of either lead-free cotton/paper or cedar wood.
HOW LONG WILL MY CANDLE BURN?
With a higher melting temperature, soy candles last 30-50% longer than traditional paraffin candles. The 4oz will burn for 20 hrs, the 8oz for 40 hrs, and the 16oz for 80 hrs. These burn times are minimums. Soy wax burns 6 - 7 hours per 1oz of wax. Duration of wax melt scents vary depending on the melter.
I CAN'T BURN CANDLES BECAUSE OF ALLERGIES
Our soy candles are clean burning and do not emit toxins or chemicals making them less likely to trigger allergies. Many of our customers can't burn any other candles because of all the added chemicals. When you burn a Modern Forestry lavender candle, you're smelling real lavender and your brain can recognize it. When you burn a synthetic lavender candle, for example, your brain can't recognize it and puts up barriers to protect itself. These barriers manifest themselves in headaches and other allergy-like reactions. We recommend testing our candles carefully in case of allergies, but it’s doubtful that they will affect you the same way as paraffin candles.
WHAT DOES IT MEAN THAT MY CANDLE IS “HAND-POURED”?
“Hand-poured” means that we make candles the old-fashioned way. With time, great care, and with our own two hands. Other than our wax melters that melt 50lbs of pure soy wax at a time, everything in the Forestry Studio is done by hand - from the wicking to the pouring of your 100% soy candle.
WHY WON’T MY WOOD WICK LIGHT?
No matter what kind of wick you have, you should always remove the top layer of the burnt wick before lighting it. The leftover charred bits of burnt wick can inhibit your candle from burning properly. We recommend using a wick trimmer, but you could also use your fingers or scissors to remove the charred bits. Trim your wood wick down to one fourth of an inch using nail clippers or cutting a small “v” shape in the center of the wick.
WHY WON’T MY CANDLE BURN OUT TO THE EDGES?
This issue is very common with paraffin candles, but with 100% soy candles like ours proper burning technique should eliminate this problem. When lighting your candle, you should always make sure you have enough time to let your candle melt all the way out to the edges before blowing it out. This usually takes about an hour, but can vary depending on the size and scent of your candle. If you burn your candle for short periods of time repeatedly, not letting it burn to the edges, you’ll find that your candle will tunnel down into itself as it burns. If your candle has started this process, we recommend scooping out the layers of wax around the edge, making a flat surface even with the wick, so that it can burn cleanly the rest of the way down.
WHY IS THE GLASS JAR GETTING BLACK AS I BURN MY CANDLE?
This issue is the opposite of not burning out to the edges. When you burn your candle for too long (max burn time is 4 hours at a time) it will superheat the jar and cause it to turn black. This can also happen if you do not trim the wick. A little bit of soot is a natural byproduct of any flame, but given the correct burning conditions you should be able to keep soot to a minimum. If the jar does get black and you want to fix it, the soot can easily be removed with a paper towel once the candle has been extinguished.
DO YOUR CANDLES SMOKE?
When you blow them out they do smoke, but they don’t smoke like petroleum. Smoke is a natural byproduct of fire, but we have found that our candles rarely smoke while burning. If you burn a candle too long without trimming the wick it is significantly more likely to smoke both while burning and once you’ve put it out. If you extinguish the candle and feel like it just won’t quit smoking, your wick is probably too long. Give the wick a quick trim and that should resolve the issue.