At Modern Forestry we work hard to make the highest quality product possible, but like any other hand-made product errors can happen. Our policy is that any time we make a mistake the customer experience we give you afterwards is part of the culture of the product you purchased. 

If you think there is an issue with your order, please call us at (864)735-7812 or email us at within 7 days of receiving your order. 

If you are approved for a refund, it will be processed within 10 business days. Thank you for the privilege of making your candles!