At Modern Forestry we work hard to make the highest quality product possible, but like any other hand-made product errors can happen. Whether it's a candle that was mislabeled, a shipping mistake, or not the scent you ordered let us know! We value the relationship far more than the cost associated with making it right. Our policy is that any time we make a mistake the customer experience we give you afterwards is part of the culture of the product that you have purchased. If you think there is an issue with your order, please call us at (864)735-7812 or email us at firstname.lastname@example.org within 15 days of receiving your order. If you are approved for a refund it will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days. Thank you for the privilege of making your candles!