Refund policy

Returns:
Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Burned candles. Used wax melts

To complete your return, we require proof of purchase.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@theforestrystudio.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We want you to love your candles! If for any reason you’d like to exchange a candle, we’re happy to help under the following guidelines:

  • Condition: Exchanges are accepted on unburned candles that are still in good, sellable condition.

  • Timeframe: Exchanges must be made within 30 days of the original purchase date.

  • Proof of Purchase: A receipt is preferred for all exchanges.

  • Gifts / No Receipt: If you received your candle as a gift (or don’t have a receipt), we may still be able to process an exchange. In these cases, we reserve the right to determine whether the candle qualifies for full credit, partial credit, or is ineligible for exchange, based on its condition and packaging.

  • Shipping: If you are unable to bring the candle into our studio, you may ship it back to us. Please note that shipping costs for both the return and the new candle are the customer’s responsibility.

Shipping:
In the event of a candle breaking in transit we will replace your candle at no cost to you.

You will be responsible for paying for your own shipping costs for returning your item to us.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.